Product Help
URL shortener, QR code, bio page, analytics, branded-link or feature issues.
BIZCITY / SUPPORT
Tell Us What Is Not Working.
Get help with BizCity links, QR codes, bio pages, analytics, branded domains, billing, PayPal payments and account issues. The more specific your request is, the easier it is to investigate.
WHAT CAN WE HELP WITH?
Choose the issue, not a generic inbox.
Select the closest support category when you submit the ticket. This makes the request easier to route and review.
Account Help
Login, plan access, usage limits, hosted assets or account-related problems.
Billing & PayPal
Payment verification, wrong amount, plan upgrade or billing-related questions.
Technical Issue
Errors, failed redirects, QR problems, DNS verification or analytics connectivity.
OPEN A SUPPORT TICKET
Give support enough detail to reproduce the issue.
Include the affected BizCity feature, the URL if relevant, the exact issue and what you expected to happen.
This front-end form sends to /api/support-ticket. The page will only show a success state if the server confirms the ticket was received. If the endpoint is not implemented yet, the user will see an error instead of a fake ticket number.
WHAT HAPPENS NEXT?
A clear support flow after submission.
The backend should create a support record only after validating the submitted request.
Support reviews the category, affected tool, account context, URL and technical details you provided.
If the issue cannot be reproduced, support may need an error screenshot, exact steps or additional account context.
The issue can then be fixed, escalated or returned with clear instructions for the next step.
BEFORE OPENING A TICKET
Some problems may already have an answer.
Check common questions
Review quick answers about free limits, QR codes, analytics, pricing and accounts.
Open FAQ →Try the product guides
Use the Help Center for tool-specific instructions and common troubleshooting.
Open Help Center →Check plan limits
If a tool stopped after free usage or a paid limit was reached, compare the current plans.
View Pricing →NEED GENERAL HELP INSTEAD?
Use the right page for the right question.
Support is for product, account, payment and technical issues. Use Contact for general business enquiries and Help for self-service guides.
SUPPORT FAQ
Before you submit.
Common questions about support requests, technical details and billing issues.
How do I contact BizCity Support?
Use the support ticket form on this page. Select the closest issue category and include enough detail for the problem to be reproduced.
What should I include in a technical issue?
Include the affected BizCity tool, the URL if relevant, the exact steps you followed, what you expected and the error or unexpected behavior you received.
Can I get support for PayPal payments?
Yes. Select Billing / Payment or PayPal Payment and include the relevant PayPal transaction or subscription reference. Never send your PayPal password or full card details.
Why did the support form not show a ticket number?
The page only shows a successful ticket response when the BizCity support backend confirms the request. If the API endpoint is unavailable, the form will show an error instead of creating a fake ticket reference.
Can Support reset my free usage limit?
Free and paid usage limits should be controlled by the production BizCity backend and account plan. Support should not manually bypass plan limits unless there is a verified account issue.
Where should I ask general questions about BizCity?
Use the Contact page for general enquiries, the Help Center for guides and the FAQ for common questions.