Fair Reviews. Clear Payment Rules.

Where this policy applies.

This policy applies to payments made for BizCity paid plans, upgrades or other paid digital services offered through BizCity.

It does not automatically apply to third-party products or services that may be linked from BizCity but are purchased directly from another provider.

Refunds may be considered in specific situations.

Examples may include:

• A duplicate payment for the same plan and billing period.
• An incorrect amount caused by a verified payment or checkout issue.
• Payment confirmed but the purchased BizCity plan could not be activated.
• A material paid-service failure that BizCity is unable to reasonably resolve.
• An unauthorized payment where the claim is verified through the appropriate payment-provider process.
• Any refund required by applicable law.

A request does not guarantee approval. BizCity may review account activity, payment records and service usage before deciding.

Some situations may not qualify for a refund.

Subject to applicable law, refunds may generally not be available where:

• The paid plan was correctly activated and materially used.
• The user simply did not use the purchased quota or features.
• The customer selected the wrong plan or billing period despite the correct price being clearly displayed before payment.
• Access was restricted because of a violation of the Terms or Acceptable Use Policy.
• A feature limitation was clearly described before purchase.
• The issue is caused by the user's own device, browser, DNS configuration, third-party provider or unsupported setup rather than BizCity.
• The request is fraudulent, abusive or unsupported by the payment record.

Change-of-mind requests.

Because BizCity provides digital access that may become available immediately after payment, a change of mind does not automatically create a refund entitlement once paid access has been activated or materially used.

If local law provides a mandatory cooling-off, cancellation or refund right, that legal right will apply.

Cancellation and unused service periods.

Cancelling future access or choosing not to continue a plan does not automatically create a refund for a payment that has already been completed.

If BizCity later introduces automatic recurring subscriptions, cancellation rules should clearly explain when renewal stops and whether any unused prepaid period is refundable.

PayPal payments.

BizCity's current pricing flow may send customers to a PayPal.Me payment page with the selected BizCity plan amount prefilled.

PayPal processes the payment. BizCity may request the PayPal transaction reference or other payment confirmation needed to locate and verify the payment.

Never send BizCity your PayPal password, full card number, CVV or other sensitive payment credentials.

How to request a refund review.

Submit the request through BizCity Support and select the Billing, Payment or PayPal category.

Please include:

• Your name and BizCity account email.
• The plan purchased.
• The payment date and amount.
• The PayPal transaction reference or another relevant payment reference.
• The reason for the refund request.
• Any relevant screenshot or technical information if the request concerns a service failure.

How BizCity should review a request.

BizCity may verify the payment, check whether the plan was activated, review account usage, investigate any claimed technical issue and confirm whether the request falls within this policy or applicable law.

BizCity may ask for additional information where the payment or account cannot be identified from the original request.

Approved refunds.

If a refund is approved, BizCity should return the funds through the original payment method where reasonably possible.

The time taken for an approved refund to appear may depend on PayPal, the customer's bank, card issuer or other payment-processing factors outside BizCity's control.

BizCity should communicate the approval and any available refund reference once the refund has been initiated.

Chargebacks and PayPal disputes.

Customers are encouraged to contact BizCity Support first if a payment issue can be resolved directly.

If a PayPal dispute or chargeback is opened, BizCity may provide relevant payment, account and service records to the payment provider as part of the dispute process.

Fraudulent or abusive payment disputes may result in account restrictions where permitted by law and the BizCity Terms.

Mandatory legal rights still apply.

Nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Where mandatory law gives a customer stronger cancellation or refund rights than this policy, the mandatory legal requirements will apply.

Changes to this Refund Policy.

BizCity may update this policy when payment methods, subscription models, refund practices or legal requirements change.

The effective date should be updated when material revisions are published.